Seller Terms

1) Who we are

CLIMB Crafts (“CLIMB,” “we,” “us”) operates a curated marketplace for handmade goods, limited supplies, and maker services. These Terms apply to Sellers who list and fulfill orders on CLIMB.

2) Independent seller status

You’re an independent business—not our employee or agent. You set pricing, policies, schedule, and are responsible for taxes and compliance where you operate.

3) Eligibility, verification & accounts

• 18+ and able to contract; follow our Community Pledge & Guidelines.
• Provide accurate shop info (logo, banner, bio, policies, payout details).
• Verification badges may require business documents; we may pause or remove accounts/listings for policy, safety, or legal reasons.

4) Listings: accuracy & handmade policy

• Accuracy: titles, descriptions, options, pricing, processing time, and shipping costs must be accurate and kept current.
• Handmade/Original: sell what you made or designed, or clearly labeled supplies you have rights to sell. No counterfeits or trademark misuse.
• Variants: options must match photos and stock.
• Care & measurements: include care instructions where relevant and provide sizes in inches and centimeters. Color may vary by screen.

5) Category safety & compliance

Compliance by Category. If your item could be regulated (e.g., cosmetics/skin-contact, children’s items, candles/flammables, food-adjacent, electrical kits), you’ll follow applicable labeling, testing, and safety rules (e.g., CPSIA/CPSC, candle safety guidance, EN-71, Prop 65, CLP/GHS where applicable). We may request proof and pause listings lacking documentation.

6) Photos, SEO & accessibility

• Photos: true color, no heavy filters, 1500px+ longest side, clean background, multiple angles, scale cues. See Photo Guide.
• SEO basics: clear title, strong first 155 characters, 3–5 relevant tags, descriptive alt text, internal links where relevant. See SEO Basics.
• Accessibility: add alt text; describe textures/materials/scents; avoid flashing media. See Accessibility Tips.
• Image rights & releases: if photos include identifiable people, you have permission to use them and will remove images on credible claim.

7) Orders, fulfillment & packaging

• Processing times: set realistic windows and ship by your stated date.
• Pre-orders/backorders: clearly show lead times on the listing and in emails; update ETA if timelines change.
• Inventory accuracy: if oversold, message the buyer within 48 hours with options: swift restock ETA, substitute (with consent), or full refund.
• Packaging: right-sized mailers, recycled/compostable fill when possible, care card, secure wrapping. See Sustainable Packaging.
• Tracking: provide tracking where available; mark orders complete promptly.
• High-value shipments: for orders above your threshold, you may require signature on delivery and/or insurance—note this on the listing.

8) Returns, refunds & cancellations

Choose one policy per listing (or set a shop default):

• Standard: 14-day returns in original condition; buyer pays return shipping unless defective/incorrect.
• Strict: final sale except damage or wrong item on arrival (report within 7 days).
• Custom/Made-to-Order: non-refundable after production begins; state proofs/approval steps on the listing.

Proofs for personalized items: when stated, production begins after written approval in CLIMB messages; approved proofs are final and later changes may require a new order.

Seller-initiated cancellations: if you must cancel, refund promptly and message the buyer with next steps.

9) Payments, fees, taxes & payouts

• Payments run through WooCommerce/Dokan processors (e.g., Stripe/PayPal). Payout timing appears in your vendor dashboard.
• Platform fee / commission: clearly displayed and deducted before payout.
• Payout holds: for fraud-risk or brand-new shops, CLIMB may temporarily hold payouts (e.g., until tracking shows delivered or a set number of successful orders).
• Tax forms: complete W-9 (US) or W-8BEN (non-US) before your first payout.
• Sales tax/VAT: comply with your local obligations; CLIMB may collect/remit where required by law.

10) Chargebacks & processor disputes

If a payment is disputed or charged back, CLIMB may pause payouts and reverse amounts in line with processor rules. You agree to cooperate quickly with documentation (photos, messages, tracking) to help resolve the dispute.

11) Vacation & inactivity

If you will not fulfill orders for 7+ days, turn on Vacation Mode or extend processing times. Repeated unannounced inactivity may lead to temporary pause of listings.

12) Communication, SLA & conduct

• Response time: aim to reply within 24–48 hours. Be kind and clear.
• Use CLIMB messages/order notes to create a record. Never request card details by message.
• No harassment, spam, hate speech, or off-platform solicitation to avoid fees.

13) Intellectual property & originality

• You warrant your products, designs, photos, and text are yours or properly licensed.
• No counterfeit or infringing goods. We honor takedown requests; see IP takedowns.
• Customer-provided materials remain the customer’s; use them only for the order.
• Patterns, fonts, third-party assets: use only with licenses that allow the intended purpose; disclose license limits in the listing if they affect buyers.
• Photo & Content Rights: Images and descriptions belong to their makers. Reuse without permission is not allowed. Upload resized images only (1500–2000 px wide).

14) Reviews & badges

Reviews must focus on product and service quality. We may remove reviews that include threats, hate speech, doxxing, or unrelated personal info.

Incentives & disclosure: if you provide a discount or sample for feedback, disclose it (“promotional sample”). GamiPress badges are recognition only and do not alter fees or legal status.

15) Referrals & affiliate integrity

If you share referral links or receive commission, include a clear disclosure (“I may earn a commission”). No self-referrals and no circular referrals among accounts you control; CLIMB may reverse commissions and/or suspend accounts for abuse.

16) International shipping, duties & returns

Buyers may owe import duties/taxes on delivery unless your listing states “DDP/Taxes Included.” For cross-border returns, state who pays return postage and how duties are handled.

17) Recalls & withdrawals

If you learn of a safety issue, immediately disable affected listings, notify recent buyers via CLIMB messages/email, and work with CLIMB on refunds, replacements, or notices.

18) Sustainability expectations & claims

We encourage recycled/compostable materials, right-sized packaging, and minimal plastic. Only make sustainability claims you can substantiate; provide supplier info or spec sheets upon request.

19) IP takedowns

Report alleged infringement at /ip-report with URLs and proof of ownership. We may remove or disable access and notify the other party to respond.

20) Data, privacy & retention (WP Fusion + AC)

We use tags/automations to send essential messages (orders, shipping, support). See our Privacy Policy. Retention: order messages/files are retained while active and up to 24 months for support/audit, then deleted or archived where lawful. You may request earlier deletion where permitted.

21) Compliance, force majeure, precedence & governing law

• Compliance & export controls: you’re not in an embargoed country or on restricted lists, and won’t use CLIMB for prohibited end uses.
• Force majeure: no liability for delays caused by events beyond reasonable control. Obligations resume once the event ends.
• Precedence: if these Terms conflict with non-waivable consumer laws or payment-processor rules, those prevail to the extent of conflict; the rest remains in effect.
• Governing law & venue: laws of [Your State/Province]; venue: courts of [County, State/Province], unless otherwise required by law.

22) Contact

Need help? Priority Support (24–48h). For urgent safety or legal issues, contact us immediately.

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