Instructor Terms - CLIMB CRAFTS

Plain-language terms for leading workshops, courses, and events on CLIMB Crafts—clear, kind, and safety-first.

Effective date

September 10, 2025

Version

v2025-09-10

Applies to

Approved Instructors hosting live or recorded instruction using CLIMB tools.

Stack

WooCommerce + Dokan (tickets/fulfillment), Zoom/meeting tools (live), BuddyBoss (community), WP Fusion → ActiveCampaign (emails/tags), AffiliateWP (referrals), GamiPress (visual badges only).

These terms complement our Community Guidelines, Privacy Policy, and Prohibited & Restricted Items. If there’s a conflict, these Instructor Terms control for instruction.

1) Role & Eligibility

Platform role. CLIMB provides event tools and community space; you run your instruction.
Eligibility. 18+ (or local age of majority). Provide accurate account info and required tax forms (W-9/W-8BEN) before payouts for ticketed events.
Approval. Instructor status requires application and adherence to these terms and Community Guidelines.
Co-instructors & guests. You may invite co-instructors/guests but remain responsible for accuracy, safety, conduct, and IP compliance. Disclose guest names/roles in the listing.

2) Event Accuracy & Accessibility

Clear details. Title, date, timezone, duration, capacity, prerequisites, materials list/kits, and delivery method (Zoom/link) must be accurate and on time.
Photos & text. True-to-life photos; alt text on images; the first 1–2 sentences explain who it’s for, what they’ll learn, and what’s included.
Measurements & materials. Use plain text for sizes (in + cm). Disclose scents, allergens, and tool/heat/chemical use.
Accessibility baseline. Offer a brief live verbal description of key visuals; avoid auto-play audio or flashing effects; provide materials list in text; caption replays when offered.

3) Tech Requirements, Attendance Proof & Data Retention

Minimum tech. Zoom-capable device and stable internet; publish requirements in your listing.
Attendance proof. CLIMB/Instructor may retain join/leave timestamps and chat receipts solely for support and dispute resolution.
Retention limits. Attendance logs/chat receipts kept up to 180 days, then purged. Replays are removed after the stated access window.

4) Safety, Minors & Waivers

Safety first. Choose projects appropriate for remote instruction. List PPE, ventilation, heat/tool cautions, and workspace needs.
Minors. No enrollment of minors without verifiable guardian consent and compliance with local law. No unsupervised 1:1 instruction with minors on CLIMB tools. Collect minimal minor data.
Waiver. For higher-risk sessions, require an Assumption-of-Risk/Participation acknowledgment at checkout or via pre-class form.
Insurance (recommended). For kilns, torches, solvents, sharp tools, etc., we recommend appropriate liability coverage; CLIMB is not your insurer.

5) Tickets, Refunds, Transfers & Cancellations

Default participant refunds (unless your listing states otherwise):
- Cancel ≥ 7 days before start → 100% refund.
- Cancel 2–6 days before → 50% refund.
- Cancel < 48h or no-show → No refund (credit at your discretion).
One complimentary transfer. One date transfer if requested ≥ 48h before start, subject to seat availability; later transfers at your discretion.
Instructor cancellation/low enrollment. Notify promptly. Offer full refund or a new date; attendees may choose refund instead of reschedule.
Digital items & replays. Non-refundable once accessed/streamed, except failed delivery or duplicate purchase.
Materials kits. Publish ship-by date and costs. Unopened kits: refundable less shipping; opened/used kits: non-refundable unless defective. Shipping delays outside your control may result in reschedule or kit-only refund at CLIMB’s discretion.

6) Delivery, Replays & Recording

On-time delivery. Share meeting links ~24h ahead (and 1h reminder). Start/end on schedule when possible.
Recording default. Only the Instructor demo is recorded by default. Do not record participants without explicit prior consent.
Names/faces & chat. Do not include attendee names/faces or chat handles in replays without explicit consent; redact or disable public chat in the recording.
Replay window. If offered, replays are accessible for [14–30 days] from posting. If a platform outage blocks access >24h, CLIMB may extend the window or offer credit.
IP & rights. You retain IP in your instructional materials. You grant CLIMB a non-exclusive, worldwide license to host/stream/display your submitted instructional content to enrolled participants and for reasonable promotion of the event.
Photo & Content Rights: Images and descriptions belong to their makers. Reuse without permission is not allowed. Upload resized images only (1500–2000 px wide).
Third-party assets. Use only assets you have rights to. Disclose affiliate links where used.

7) Promotions, Price Parity, Referrals & Emails

Price parity. Your public price on CLIMB must be no higher than your lowest public price elsewhere for the same event.
No off-platform diversion. Do not steer attendees to complete payment off CLIMB or harvest emails for off-platform marketing unless they explicitly opted in.
Affiliate links (AffiliateWP). Self-referrals, coupon stacking to inflate commissions, or misleading incentive posts are prohibited; CLIMB may void commissions and suspend access for abuse.
Emails & tags. WP Fusion applies tags on event actions (e.g., ticket purchased, event completed) which trigger emails in ActiveCampaign per our Privacy Policy. Do not export community emails or spam members.
Badges. GamiPress badges recognize contribution; they have no cash value.

8) Conduct, Community & Support SLA

Inclusive facilitation. Consent-first, no harassment or discrimination. We may moderate chats/forums. Violations may result in removal and program suspension.
Support SLA. Respond to participant messages within 2 business days. Unresolved cases may be escalated via /general-support.
Accessibility accommodations. We make reasonable accommodations on request. If a participant can’t meaningfully access after timely request, we may offer replay, transfer, or refund at our discretion.

9) Data, Privacy & Security

Use of attendee data. Use data only to run the purchased event. No off-platform marketing unless the attendee explicitly opted in.
Security. Keep credentials safe. You’re responsible for activity under your account.
DMCA & counter-notice. Report alleged infringement via /ip-takedown. If your replay/material is removed, you may submit a counter-notice; we may keep content offline during review.

10) Outages & Force Majeure

Neither CLIMB nor Instructors are liable for delays/failures from events beyond reasonable control (e.g., widespread outages, disasters).
If an outage prevents delivery, offer (a) reschedule within 30 days, or (b) a credit equal to the ticket price.

11) Payments, Payouts & Taxes (summary)

Tickets & payouts. Ticket sales process via Woo; payouts are released to your connected Stripe/PayPal account on [choose: rolling 7–10 days / bi-weekly / monthly] after event completion, subject to fraud/chargeback holds and required tax docs.
Minimum payout & negatives. Minimum payout $[X]. Negative balances (refunds/chargebacks/fees) are netted from future payouts.
Taxes. You are responsible for applicable taxes. Where marketplace-facilitator laws require CLIMB to collect/remit certain taxes, we will disclose and adjust payout statements.
Chargebacks. Provide timely evidence (attendance logs, chat receipt, recording of demo) to respond to disputes. Losses/fees attributable to your transactions may be deducted from payouts.

12) Governing Law, Limitation of Liability & Indemnity

Governing law/venue. These terms are governed by the laws of [Your State/Country]; exclusive venue in [Your County/City].
Limitation. To the maximum extent permitted, no indirect/special/consequential damages. Our total liability to you is limited to the greater of (a) fees paid by you to CLIMB in the 3 months before the claim, or (b) $100.
Indemnity. You’ll indemnify CLIMB from claims arising out of your events, materials, or misuse of the platform.

13) Updates & Acceptance

Updates. We may update these terms. We’ll post the new date/version above and, when material, notify you by email or in-app message.
Acceptance logging. By ticking “Accept Instructor Terms,” you agree to this version. We record instructor_terms_version and instructor_terms_accepted_at with your account.